"He said he'd been listening to a symphony, and it was absolutely glorious music and at the very end of the recording, there was a dreadful screeching sound. And then he added, really quite emotionally, it ruined the whole experience. But it hadn't. What it had ruined were the memories of the experience."
- Daniel Kahneman | TED2010
This is an oldie but goodie. I first heard this years ago but I still reference it all the time.
How many of my memories were "ruined" by one small part of the entire experience?
- Daniel Kahneman | TED2010
This is an oldie but goodie. I first heard this years ago but I still reference it all the time.
How many of my memories were "ruined" by one small part of the entire experience?
Takeaways
In business:
The end of your meeting may be more important than your first impression.
In retail / digital / experience:
You may want to look at Customer Experience starting from when then customer leaves the store, if they buy or even more so if they don't?
Personally:
Be mindful not to let one small thing steal your memory of any experience.
MEGA GAMING - Mapyro
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